Shipping & Returns

Shipping

Your available shipping methods, delivery charges and any applicable delivery estimates are shown at checkout once you enter your delivery address. Please check these details before placing your order.

Delivery times can vary depending on destination, carrier conditions and public holidays. If you have a question about an order, please contact The Hat Man through the Contact page and include your order number if you have one.

Returns, exchanges and faulty items

If you need help with a return, exchange or an item that arrives faulty or not as described, please contact us before sending anything back so we can provide the appropriate next steps.

Your rights under Australian Consumer Law are not excluded or limited by this page. Australian Consumer Law may provide remedies for products that are faulty, unsafe or not as described. Change-of-mind returns may be subject to the store’s applicable policy.

We have not listed a fixed return window or postage arrangement here; please confirm the applicable terms with us before returning an item.

Need help?

Contact us through our Contact page with your order details and we’ll help you with the next step.